Refund & Return Policy
We want you to love every product from MustHavePro. If something isn’t right, we’re here to make the process simple and supportive.
1. Eligibility Window
You may request a return or refund within 90 days of receiving your order.
2. Conditions
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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A valid order number is required
Sale items, personalized items, and final-sale items are not returnable.
3. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours with photos.
We’ll replace or refund the item immediately — no hassle.
4. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is caused by our error.
5. Refund Processing
Once your return is received and inspected, your refund will be processed within 3–7 business days.
Funds may take additional time to appear in your account, depending on your bank.
6. Non-Returnable Items
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Gift cards
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Personalized or custom items
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Final sale items
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Items marked “non-refundable.”
7. How to Start a Return
Simply email us at:
📧 support@musthavepro.com
We’ll guide you through the steps